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This is a persona gathered from numerous real candidates.

Darius Thomas

Springfield, MO
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Essentials of Customer Service

Verified by RightSkill

  • Interacts with and manages a variety of customers
  • Communicates with empathy
  • Uses knowledge base to solve problems
  • Manages cases using CRM systems
  • Understands responsibilities of working remotely
  • Generates sales and retaining customers
  • Escalates cases appropriately
  • Understands troubleshooting fundamentals
  • Works with email, phone, and chat tools
  • Stays current with industry trends, like social media
  • Manages time and stress
  • Maintains consistent positive attitude
  • Knows value of being customer focused in work
  • Knows how to adapt language to be brand focused

Additional Skills

  • Computer repair
  • First Aid/CPR

What I Believe Are My Top 3 Strengths




What Others See as My Top 3 Strengths

  • I meet personal goals and objectives.
  • I am able to adapt and prioritize tasks when plans change unexpectedly.
  • I communicate to peers in a positive manner about our work environment.

My Career Goal

I wish to become a CSR and excel in this role in whatever advancement opportunities are available to me. Down the road I hope to become a manager and workplace leader.

Why I Am Going to Succeed as a CSR

I have excellent communication and customer service skills. I have an Army background, where I served as a supply specialist and also served two tours of duty in Iraq. I like helping people and am excited about taking the next step in my career.

My Ideal Work Environment

  • Quality standards
  • Investments for professional development
  • Openness to suggestions and ideas


July 2016
RightSkill-certified Customer

Service Representative

June 2009
High School Diploma

Work Experience

March 2013 – Present
New Day Bakery Cafe

  • Bread preparation for quick-serve restaurant offering upscale fast food in a relaxed environment.
  • Promoted to team trainer and received raise.

Sep 2009 – Feb 2013
U.S. Army Supply Specialist

  • Logistics and freight hauling for a supply company.
  • Received several commendations for active-duty service.

Oct 2008 – June 2009
Customer Service Representative
Builder Supply Co.

  • Forklift operation, order selection and customer service.
  • Team member of the month, April 2009.
  • Selected Safety Lead for team.
Course Overview
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