Essentials of Customer Service
Verified by RightSkill
- Interacts with and manages a variety of customers
- Communicates with empathy
- Uses knowledge base to solve problems
- Manages cases using CRM systems
- Understands responsibilities of working remotely
- Generates sales and retaining customers
- Escalates cases appropriately
- Understands troubleshooting fundamentals
- Works with email, phone, and chat tools
- Stays current with industry trends, like social media
- Manages time and stress
- Maintains consistent positive attitude
- Knows value of being customer focused in work
- Knows how to adapt language to be brand focused
- Familiar with Salesforce and ERP software
- First Aid certification
Hear Mason respond to a customer
What I Believe Are My Top 3 Strengths
What Others see as My Top 3 Strengths
- I meet personal goals and objectives.
- I assess risks and foresee problems before they arise.
- I communicate clearly and in a constructive manner.
My Career Goal
I know that I am drawn to working with and helping others solve problems. My career goals is to work in a career that allows me to use these skills.
Why I Am Going to Succeed as a CSR
I love working in roles that offer meaningful support to others. In the last year I have done everything I can do understand what it takes to excel as a CSR. I am looking for a challenging work environment that can help me to be great.
My Ideal Work Environment
- Fast paced
- Team focused
- Growth opportunities