An innovative partnership program between CareerBuilder and Capella Learning Solutions

Retail Management

Hire a retail assistant manager

This program prepares job seekers for roles with job titles like assistant store manager, assistant manager, department manager, and associate store manager.

Practical Experience

This program was developed in collaboration with industry experts and provides job seekers with real-world examples to get a feel for the job.

Verified Skills

To become a verified RightSkill candidate, a job seeker must complete the Managing Front-Line Retail Operations program by passing all comprehensive multiple-choice tests to asses and verify their job-ready skills.


We help candidates understand the role so they’re more likely to stay and thrive in your organization.

Skills We Build, Assess and Verify

Driving unit profitability and leading great guest service

Shaping talent by training, coaching, and correcting employees

Recognizing strategies for motivating and empowering team members

Assigning work to maximize sales, efficiency, and team satisfaction

Optimizing payroll during peak and off-peak sales hours

Protecting profits and assets with shrink-resistant merchandising

Solving merchandising and replenishment issues using problem-solving, tools and systems

Overseeing Omni-channel selling at the store level

Prioritizing shift-level sales, merchandising, and replenishment

Communicating well with a diverse team of varying skills and abilities

Executing on management’s vision to drive goals and results

Program Outline

Operating a Retail Store
  • Assigning work to balance efficiency and team member satisfaction
  • Best practices for identifying and reducing retail shrinkage
  • The role of the assistant manager to use the point-of-sale (POS) system
Merchandising for Success
  • Effective marketing strategies
  • Making profitable product placement decisions
  • Efficiently replenishing merchandise
Working With Customers
  • Demonstrating a guest-focused approach
  • The basics of Net Promoter Score (NPS)
  • Handling guest complaints effectively
  • Selling and handling guest objections
  • Benefits of ongoing customer relationship management (CRM)
Leading the Team, Part I
  • Successful communication skills
  • Executing on organizational goals
  • Effective decision-making processes
Leading the Team, Part II
  • Key proficiencies to direct others
  • Steps to coach and train team members
  • Recognizing and motivating the team
  • Benefits of team member skills development
  • Addressing performance issues
  • Managing a diverse team
Taking the Next Step
  • Preparing for the Interview Consultation call
  • Market yourself with a Candidate Package
  • Observe and evaluate a live retail environment
  • Preparing for  interview

Get started with RightSkill today

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